BYD has outlined its Europe operations situation in the light of the coronavirus pandemic.

The manufacturer says customers operating its eBus and eCoach vehicles, can access the company’s customer support and aftersales portfolio of services.

This is particularly important for the essential movement of healthcare workers, notes the company, with spare parts and service teams working on location where and when required.

Customer support and aftersales remains operational with BYD’s forklift division, with dealer support across Europe. BYD forklifts continue to perform a role in the supply chain, especially during the Covid-19 pandemic, primarily for supermarkets and pharmaceutical suppliers.

Vehicle manufacturing at BYD’s Hungary facility has entered a ‘crawl mode,’ while the situation at the company’s export factory in Hangzhou, China, is improving.

BYD’s parts distribution network remains operational and, while some cross-border delays are “inevitable,” says the manufacturer; customers are advised it is monitoring the supply chain on a daily basis to ensure stock levels and frequency of deliveries are maintained.

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The sales and service interface with customers also continues, although on a ‘from home’ basis. BYD Europe’s office headquarters in Schiedam, Netherlands, is now closed and will reopen in accordance with guidelines from the relevant health authorities and the Dutch government.

Following the announcement recently of the start of a dedicated medical face-mask and hand-sanitiser production facility, BYD is making available quantities of these products to governments, employees and customers in an effort to help fend off the coronavirus outbreak.

BYD Europe’s MD, Isbrand Ho, has written to customers, partners and employees to reassure individuals of the company’s commitment to ensuring business will continue during the coronavirus pandemic.

“The weeks and months ahead will be a challenge for us all,” said Ho. “However, we are a strong, resourceful company and we’re fully committed to ensuring our employees’ safety.

“There will be some disruption – for us all inevitably – but we have the capacity to deliver essential services for our customers. The whole BYD family is behind the effort.”