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October 1, 2021

Toyota Australia provides insight into Covid/chip delays

Longest wait is nine to 10 months for certain models.

By Graeme Roberts

Toyota Australia has updated delivery times for customer vehicles in the wake of global supply challenges.

The company’s head of sales, marketing and franchise operations, Sean Hanley, said reduced production at plants in Japan was due to continued parts shortages resulting from COVID-19 restrictions in southeast Asia.

Hanley said the pandemic had curtailed production of vital components such as semiconductors and wiring harnesses.

“As a result, Toyota Motor Company has announced reductions to production in Japan that vary by plant and by model in October, as well as those previously announced for September,” Hanley said.

“In Australia, average wait times vary by model and by grade. For one-third of vehicles, the wait time is four months or less. For three-quarters of the line-up, it’s six months or less.

“The longest wait times are for the LandCruiser 70 Series and RAV4 Hybrid, both of which are around 9-10 months on average.

“We’ve also been advised of some reduction to HiLux production in October, although the plan is to recover that volume in subsequent months.”

Hanley said customer deliveries for the redesigned LandCruiser 300 Series had “regrettably” been delayed because the factory was unable to produce any right hand drive models in September or October.

“Right now, we will receive an update on November production later in October. Given this is an evolving situation, we are continuing taking pre-orders, but to ensure the best customer experience, we will not confirm delivery timing until they can be matched to a specific production month.”

Toyota was supporting the launch of the new ‘cruiser next week with a limited number of vehicles in dealerships as demonstrator models.

Hanley told Toyota customers, especially those facing extended wait times for delivery of their new vehicle:¬†“Toyota understands your frustration, and I sincerely apologise for these delays.¬†“I want to thank you for your patience and assure you we are doing everything we can to get you behind the wheel of your new Toyota as soon as possible.”

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