Mercedes-Benz announced said it was implementing ChatGPT in its production processes to enhance its MO360 digital production system.

The AI-powered tool will serve as a voice-based interface, optimising the analysis of production data and supporting tasks such as error identification, quality management, and process optimisation.

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Integration is facilitated through Microsoft’s Azure OpenAI Service, using their cloud and AI platform.

After a successful pilot phase, ChatGPT will be used “throughout the global production network,” said production chief Joerg Burzer.

The integration of ChatGPT enables intelligent data analysis, facilitating prompt identification and analysis of potential malfunctions.

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It will also simplify data evaluation and presentation, enabling employees to access necessary information without programming knowledge.

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The system operates through dialogue-based interactions, refining queries to provide detailed insights and real time production planning.

A MO360 bot will provide AI-based support to employees worldwide to enhance communication and query resolution.