ZAP has announced that its electric cars will now include an unlimited mileage warranty, a new industry standard.
ZAP says that electric automobiles are known for their reliability, having fewer moving parts and lower maintenance costs. However, ZAP says it wants to assure its customers-many who will own an electric car for the first time-by offering the best warranty in the industry. The warranty will be available on selected new cars from ZAP, including its ZAP L.U.V. and the new ZAPCAR LSV that it unveiled yesterday at its headquarters in Santa Rosa, California.
ZAP announced that it has signed an agreement with A.U.L. Corp., a Napa, California-based auto insurance agency that has agreed to underwrite ZAP’s automobile manufacturer service contracts, including post-sale support and infrastructure to carry out customer needs. An 11-year-old company, A.U.L. operates a nationwide network that specializes in offering “peace of mind” service contracts for new and used cars.
“ZAP wants to set a new standard in customer service for its automobiles and we are pleased to share this vision with A.U.L.,” said ZAP Chief Executive Officer Steve Schneider. “Early adopters of electric automobiles are a sophisticated clientele and ZAP wants to reward them for their decision to invest in the future of transportation. At the same time, we want to assure our customers that they will not need to sacrifice any convenience when they make the decision to go electric. We want them to know they made the right decision and that ZAP will stand behind its products with the best warranty in the industry.”
Under the new ZAP Consumer Confidence Guarantee, all new ZAP cars will receive a manufacturer’s guarantee, regardless of the mileage accrued. ZAP car owners will have the benefits of parts and service protection at the service centre of their choice in all 50 U.S. states. The service contract includes 24-hour roadside assistance, 7 days a week, and includes rental cars and trip-interruption protection.