CCC Information Services Inc., a wholly-owned subsidiary of CCC Information Services Group, announced today that The Progressive Corporation, one of the nation’s largest auto insurance companies, has signed a multi-year contract for CCC’s claims solutions. This contract renews and extends a long-term relationship that began over ten years ago. The agreement also marks the latest in a series of contract renewals with key insurance companies for CCC.
The new Progressive agreement includes Total Loss, CCC’s valuation service, and Pathways® Appraisal Solution, CCC’s automated appraisal tool. This agreement is consistent with Progressive’s multi-vendor approach that encourages the company’s use of best of breed vendors. This approach enables Progressive to use cutting-edge technology to better serve customers and maximize performance.
The solutions included in the agreement combine state-of-the-art application software, communications and comprehensive data. CCC’s solutions, such as electronic communications and decision support tools, have enabled Progressive to achieve efficiencies for its claims processing staff by controlling costs, making accurate claim payments, improving productivity and cutting cycle time. By combining CCC’s estimating tools with its valuation service, the repair and claims settlement processes are streamlined, allowing Progressive’s staff to be more customer-focused.
“We are pleased to continue our valued relationship with Progressive and look forward to providing them with the solutions to further enhance their efficient claims process,” commented Mary Jo Prigge, President of CCC U.S. “We value the vote of confidence from Progressive regarding our ability to deliver.”
In addition to this contract renewal, CCC is assisting Progressive to create a foundation for a complete claims solution that includes its TotalPro(SM) repair facilities. CCC’s advanced technology enhances Progressive’s ability to streamline the repair process, returning consumers to their vehicle with greater speed while managing the quality of repairs. Progressive has started this initiative to provide superior customer service, better manage costs and to enhance the relationship between Progressive and its preferred repair facilities. Additionally, with the enhancement and implementation of CCC’s latest version of Pathways, Progressive can further advance their corporate initiatives and strengthen their role in the industry.
Progressive, with headquarters in Mayfield Village, Ohio, is the nation’s fourth largest auto insurance company. In business since 1937, the company provides drivers with competitive rates and 24-hour, in-person and online services. The company sells its products over the phone at 1-800-AUTO-PRO, online at progressive.com and through more than 30,000 independent agents throughout the U.S. More information about the company can be found at www.progressive.com.
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CCC Information Services Inc., headquartered in Chicago, IL, is the leading supplier of advanced software and communications systems to the automotive claims industry, including information and network services for a wide variety of claims management solutions. Its value-added, technology-based products and services increase efficiency and facilitate communication among more than 13,500 collision repair facilities, 350 insurance companies, and a range of business partners. For more information about CCC Information Services, visit our Web site at www.cccis.com, contact Jeanene O’Brien at CCC Information Services Inc., 312-229-3083 or, contact Peter Duckler at HLB Communications, 312-649-0371.
This release contains statements that constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to the safe harbor provisions of those sections and the Private Securities Litigation Reform Act of 1995. Investors are cautioned that any such forward-looking statement, including any statement regarding the intent, belief, plans, or current expectations of the companies or their management, are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those forward-looking statements and that contractual arrangements are complex, may be terminated under appropriate circumstances or revised by mutual agreement. The companies have based these forward-looking statements on information currently available and disclaim any intention or obligation to update or revise any forward-looking statement.