More consumers are choosing car service chain stores for their vehicles’ regular maintenance rather than department store services outlets, new car dealers, or independent repair shops, according to the Automotive Industry Status Report 2000 from the Motor & Equipment Manufacturers Association (MEMA).
Regular maintenance includes tune-ups, headlamps, air filters, oil changes and battery replacements. Car service chain stores include retailers such as Pep Boys and franchises such as Precision Tune.
Status Report notes that car service chain stores had 27.3% share of the automotive maintenance market in 1999. Department store service outlets and new car dealers followed in second and third place, with 20.2% and 19.7% respectively.
Since 1990, auto service chain stores have gained 7.3% of the regular maintenance market share, while independent repair shops lost a 5.5% share.