CarStation.com today named Michael Condon as Vice President of Program Development for its B2B programs group.
Prior to joining CarStation, he held a variety of leadership positions during a 27-year career with Allstate Insurance Company analyzing repair shop processes and building relationships with repair shops.
Mr. Condon will be responsible for development and implementation of business-to-business e-commerce products and services designed to build trust between insurers and repair shops, enhance customer service and eliminate inefficiencies within the automotive service value chain. He also will serve as a key advisor to CarStation senior management regarding emerging industry trends and issues.
“Mike is a terrific addition to our executive team. His experience in managing and strengthening insurer-repair relations will help ensure that our products and services meet our customers needs. As we continue to deploy internet-based customer service and operations solutions to improve the collision repair process, he will be invaluable to our understanding of the value chain,” CarStation chairman and CEO Ronald Goldsberry said.
Mr. Condon brings a key understanding of the collision repair process and the wants and needs of repair shops and insurers to CarStation, the e-commerce hub for the automotive service industry. He designed and implemented the Allstate PRO 2000 initiative, the industry’s first to tie shop selection and financial incentive to service and repair quality criteria. He was also instrumental in the development of the company’s PRO program.
Mr. Condon held numerous other leadership positions with Allstate, including senior manager, of auto physical damage business strategies and assistant vice president of Tech-Cor, Allstate’s collision repair and research facility.
Founded in 1998 and based in San Francisco, with operations in the U.S., Canada and the United Kingdom, CarStation.com provides Internet based customer service and operations to the automotive service industry. CarStation operates and automotive service e-commerce hub and www.carstation.com. The company’s suite of services and application enable repair professionals, suppliers, insurers and consumers to transact, communicate and manage the entire automotive repair process via the Internet. CarStation has formed strategic alliances with Mitchell International , ABRA Auto Body & Glass , Caliber Collision Centers , the Society for Collision Repair Specialists and ARA Services Corporation, a for-profit subsidiary of the Automotive Recyclers Association, among others.