CarStation.com (www.carstation.com) today announced that the company will work with Progressive Auto Insurance (NYSE:PGR) to provide e-commerce tools that will enable consumers to use the Internet to locate collision repair facilities in Progressive’s network and help the facilities build online marketing and customer service capabilities.
“We’re delighted to be working with one of the largest auto insurers in the country. When it comes to e-commerce, Progressive lives up to its name,” CarStation Chairman and CEO Dr. Ron Goldsberry said. “We will offer their collision repair facilities cutting-edge e-commerce tools that can help them build their business.”
More than 800 collision repair facilities in Progressive’s network will be offered the CarStation SiteManager(TM), an easy-to-use toolkit that will help shop owners build and maintain tailored Web sites, helping to market shops’ capabilities and facilitate better customer service. CarStation also will build “locator” functionality on Progressive’s Web site (www.progressive.com) that will allow consumers to find collision repair facilities in Progressive’s network.
Progressive.com is one of the most frequently visited insurance Web sites and was named easiest to use in a recent survey by a leading e-commerce authority.
“We wanted to provide our network of collision repair facilities with the best possible Internet solutions. We reviewed other companies’ products before choosing CarStation,” said Steven Gellen, Progressive’s physical damage process leader.
“CarStation’s Web tools will help facilities market their capabilities and better serve their customers. The search functionality at progressive.com will help consumers find shops in Progressive’s network that have been pre-approved and whose work comes with a limited lifetime warranty,” Gellen added.
Making tools available to Progressive’s network of repair facilities is the latest in a series of alliances by CarStation to deliver on its vision of powering the automotive service value chain with Internet-based customer service and operations solutions for all participants – repair shops, suppliers, insurers, and consumers. Other recent alliances include a supplier partnership with ARA Services Corporation, a for-profit subsidiary of the Automotive Recyclers Association, and repairer partnerships with the Society for Collision Repair Specialists, ABRA Auto Body & Glass, and Caliber Collision Centers. CarStation also has a partnership with Mitchell International that will facilitate open commerce between users of Mitchell’s software systems and CarStation’s Internet-based applications.
Founded in 1998 and based in San Francisco, with operations in the U.S., Canada, and the United Kingdom, CarStation.com provides Internet-based customer service and operations solutions to the automotive service industry. CarStation operates an automotive service e-commerce hub at www.carstation.com. The company’s suite of services and applications enable repair professionals, suppliers, insurers and consumers to transact, communicate, and manage the entire automotive repair process via the Internet. Strategic business partners include: Mitchell International, ABRA Auto Body & Glass, The Boyd Group, Caliber Collision Centers, the Society for Collision Repair Specialists, and ARA Services Corporation, a for-profit subsidiary of the Automotive Recyclers Association, among others. CarStation’s financial partners include: Goldman Sachs, Insight Capital Research and Management Inc., Weiss Peck and Greer, LLP, New Enterprise Associates, and Marsh & McLennan Risk Capital Holdings, Ltd.
In business since 1937, Progressive provides consumers throughout the United States with competitively priced automobile insurance available through more than 30,000 Independent Agents, over the phone (1-800-AUTO-PRO®) and on the Internet at www.progressive.com. Progressive provides all policyholders with 24 hour, in-person claims and customer service. The company’s other lines of business include writing insurance for small fleets of commercial vehicles, lenders’ collateral protection and directors’ and officers’ liability, and providing related services. More information about the company can be found on the World Wide Web at progressive.com. Progressive’s Common Shares (symbol PGR) are listed on the New York Stock Exchange. Interested in becoming a TotalPro(SM) shop? Go to www.TotalPro.Progressive.com to learn more.