Same-Day Information Now Available to Service Repair Centers For Speedy, Accurate Repairs
Arbortext, Inc., a leading provider of Extensible Markup Language (XML)-based e-content software for e-publishing, e-commerce, and B2B e-marketplaces, today announced that Volkswagen of America, Inc. has purchased Arbortext’s XML-based e-content software to deliver automobile service and repair information to dealerships and consumers the same day it is created. Volkswagen of America can now utilize the Web to send the most accurate, current information to service centers — potentially helping Volkswagen of America speed up repair times.
Volkswagen of America translates and localizes all the technical information for their vehicles in the United States and Canada. This information totals over 70,000 pages of data, including service repair manuals, owner’s manuals, videos, technical bulletins and wiring diagrams. By using Arbortext software, Volkswagen of America is able to use the same data for both dealerships and the public.
Same day information
Volkswagen of America receives vehicle information from manufacturing facilities in Germany and Mexico. Previously, dealerships and service centers waited to receive service and repair information that was delivered on CD ROM. Through the capabilities that an XML-based e-content management system can offer, Volkswagen of America is now able to receive, translate, verify and release the information over the Web the same day. This capability now enables their dealerships and after market repair shops to respond much more quickly to vehicle maintenance issues, ultimately better satisfying their direct customers.
“Publishing information to the Web allows us to make new service and repair information available without significant delay,” said Dirk Beth, technical information resource, IT project specialist at Volkswagen of America. “Being able to deliver updated, accurate information this quickly allows us to be much more responsive to our dealerships and, ultimately, the public.”
“Consumers are much more demanding about how they wish to receive information. It needs to be current, comprehensive, accurate and relevant for their specific purpose,” said David White, director of product marketing at Arbortext. “Companies are now able to address these demands through the use of our software, and because we are committed to delivering products that support diverse devices such as vehicle computer systems, electronic books and wireless devices, our customers are able to offer more choices to their customers.”
Renowned as one of the original creators of XML, Arbortext is the leading global provider of XML software for content critical to e-business. Shipping since 1991, Arbortext’s standards-based software enables enterprises to provide more personalized, dynamic and easily searchable content for e- publishing, e-commerce and B2B e-marketplaces. Arbortext’s software is currently deployed at over 300 of the Global 2000 companies, including AT&T, Audi, Boeing, British Aerospace, Caterpillar, DaimlerChrysler, Ericsson Telecom, Ford, GM, IBM, Lucent, Nokia, Qantas, Ricoh, Sun Microsystems, International Thomson Publishing, United AirLines, Volkswagen, Volvo and West Group. Arbortext is a founding member of the World Wide Web Consortium (W3C) and an active participant in XML activities. Located in Ann Arbor, Michigan, Arbortext has offices around the world.