ALLDATA, the worldwide market leader in publishing computer-based diagnostic, repair and estimating information, technical service bulletins, recalls and maintenance schedules for automotive service providers, today announced a strategic alliance with MechanicNet.com, an emerging online exchange that provides individually- branded Web sites and eCommerce capabilities for repair shops.
“Automotive repair professionals and their vehicle owner customers are asking for online solutions like this strategic relationship will provide,” said Brett Easley, ALLDATA’s President, Customer Satisfaction. “Using the Internet can improve the scheduling and repair experiences between vehicle owners and repair shops by allowing information exchange and dialogue to take place over the Internet.”
MechanicNet.com and ALLDATA are cooperating in providing technology and information that help shops build long-term relationships with their vehicle owner customers. The initial offerings will be available in June 2000.
This new form of interaction will better prepare the vehicle owner for the work that needs to be completed and provide more information to the shop about the vehicle problem. Internet-based communication, for example, allows for advance parts ordering and can better prepare the technicians to complete the repair.
“Our goal is to bridge the communication gap that often exists between automotive repair professionals and vehicle owners,” said Steve Liao, President and CEO, MechanicNet.com. “This strategic partnership will foster the development of seamless, Internet-based communications, closing the information gaps that often exist between these two groups in the automotive aftermarket.”
MechanicNet.com is the “Click and Motor” Network, where car care with confidence is just a click away. MechanicNet.com connects repair providers and vehicle owners by providing web presence for repair shops and car care answers for consumers. Members of the MechanicNet.com Network receive branded web sites at www.MechanicNet.com where car owners can do a preliminary diagnosis of vehicle problems, discuss service requirements with their repair provider and schedule appointments online. Founded in 1999 by a team of veterans from the Internet and automotive aftermarket industries, MechanicNet.com is a privately funded Silicon Valley company.
ALLDATA is the leading provider of automotive business solutions to the Professional Automotive Service Industry. ALLDATA’s flagship product, the ALLDATA® database, includes computer-based diagnostic and repair articles, factory technical service bulletins and illustrations including Original Equipment wiring diagrams. The ALLDATA® database contains detailed information on more than 20,000 vehicles dating back to 1982 and is accessible on both CD and DVD. Visit the ALLDATA web site at www.alldata.com for more information. In 1988, ALLDATA delivered its first product, and in 1996 AutoZone (NYSE: AZO) purchased the automotive information leader. Over 30,000 professional automotive repair shops across the United States and Canada depend on ALLDATA for their automotive repair information needs.