As manufacturers of heavy-duty truck engines strive to meet government-regulated emission standards by implementing new emission technologies, customers are increasingly experiencing problems with their engines, according to the JD Power and Associates 2006 heavy-duty truck engine/transmission study.
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The study, now in its 10th year, measures customer satisfaction with the engines in two-year-old heavy-duty trucks (Class 8) by examining four vital engine factors. They are (in order of importance): engine quality (30%); engine performance (26%); engine cost of ownership (22%); and engine warranty (22%). The latest study examined engines in 2004 model-year trucks, the second model year impacted by the consent decree that raised diesel engine emission standards.
To meet emission regulations, manufacturers are continuously redesigning engines and employing new technologies, such as redirecting exhaust gas back into the engine to burn off more pollutants. Consequently, the average number of reported engine problems has increased to 74 PP100 (engine problems per 100 vehicles) – up from 46 PP100 in 2005.
“In the 2005 study, there was a greater mix of manufacturers using old- and new-technology engines, so we’re just now starting to see the overall impact of the emission regulations,” said Brian Etchells, senior research manager in the commercial vehicle group at JD Power. “Whenever a new technology is employed, it takes a while to work the bugs out. As time goes on and engines are better equipped and designed to follow the emission standards, the number of problems should gradually decline.”
For the sixth year, a Caterpillar engine ranked highest in the vocational segment. Vocational trucks are defined as those with body types used in rugged job applications, such as dump trucks, concrete mixers, and garbage/refuse recycling trucks. The Caterpillar C-12 ranked highest among vocational heavy-duty truck engine models, performing particularly well in three of the four factors that determine overall satisfaction: engine quality, performance and cost of ownership. The Caterpillar C-15 followed the C-12 in the rankings.
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By GlobalData“Caterpillar in particular has done an excellent job in meeting the challenge of the new emission standards by creating their own innovative emission technology,” said Etchells. “Caterpillar’s success is clearly evident in how satisfied customers are with their engines.”
The study also found that among the four drivers of engine satisfaction, customers were least satisfied with the cost of ownership, particularly in the areas of routine engine maintenance costs and fuel efficiency. Reported fuel consumption for heavy-duty engines declined to 5.72 mpg in 2006 – down from 5.91 mpg in 2005 and 6.04 mpg in 2004.
The 2006 study was based on the responses of 2,529 primary maintainers of two-year-old heavy-duty trucks (Class 8).
