Daimler Financial Services Americas has announced plans to “re-engineer” the company based on its new, smaller structure, which, it said, will result in better support to dealers and their customers.

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The company will expand its current Westlake, Texas, customer service, collections and remarketing operations of the Mercedes-Benz Financial business unit to include similar operations for the Daimler Truck Financial business unit by next summer.


The present employee count of 440 in Texas will be expanded to include an additional 180 positions from the Daimler Truck Financial operations in Lisle, Illinois and another 35 employees from several Mercedes-Benz Financial locations around the United States.


As a result, those employees will be moving into a brand new three-storey, 204,000 square-foot facility next summer in a development near Fort Worth, Texas.


“The de-merger [of Daimler and Chrysler] has given us the opportunity to take a clean sheet of paper approach to our operations and re-engineer the way we serve our dealers and retail customers in the US market,” said Klaus Entenmann, president & CEO of Daimler Financial Services Americas.

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“Co-locating the customer service and dealer credit operations of our two business units – Mercedes-Benz Financial and Daimler Truck Financial – will create a learning environment for our employees that will lead to professional growth opportunities.”


Since the de-merger, Daimler Financial Services Americas has emerged as a new company with new US headquarters in Farmington Hills, Michigan. Now it is concentrating on growing and servicing its loan portfolio which comes from its business units’ support of the sales of Mercedes-Benz passenger cars and Freightliner, Sterling and Western Star heavy duty trucks.