Groupe Renault UK has appointed Jean-Philippe Roubes as Customer Experience and Dealer Network Development director.
Roubes joins from Renault Retail Group (RRG) in France. Prior to joining RRG, Roubes spent 13 years working for Groupe Renault, where he held a variety of positions focused on sales and marketing. Roubes specialised in network strategy and profitability, as well as focussing on customer satisfaction.
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Roubes replaces Mark Crockett, who has worked at Renault in the UK and in France for the past 25 years. Crockett will take up a new opportunity outside Groupe Renault.
“Jean-Philippe will be a strong addition to the Board of Renault UK,” said Renault UK managing director, Vincent Tourette.
“He has a strong track record in customer experience and I’m looking forward to developing this area of our business with the input of his expertise. Mark will be missed by many and I would like to thank him personally for his contribution and support during my time here in the UK.”
Groupe Renault sold 86,479 vehicles in the UK in 2018 and, with its Renault, Dacia and Alpine brands, held a 3.65% share of the British new car market.
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