South Korea’s LG Chem announced plans to invest KRW120bn (US$10m) to establish technical centres in the US and Europe by 2023 to improve customer support services in these regions.

The parent company of the world’s second largest EV battery manufacturer, LG Energy Solution, said it expected the new support centres in Ohio and Frankfurt, Germany, to be fully operational by early 2023. They will focus primarily on providing support for customers in the automotive and packaging sectors.

The company said the US and Europe account for over 20% of demand for the company’s products. Its other technical support centres are located in South Korea and China.

LG Chem said in a statement its tech centres are “dedicated customer support organisations that provide comprehensive technical solutions such as product development, quality improvement and productivity enhancement to customers and partners who have purchased LG Chem’s petrochemical products”.

The company added “a total of 70 R&D personnel, including application technology teams such as extrusion processing and injection technology, and organisations dedicated to each major strategic product, will be stationed to provide technical support for customers”.