Toyota is focused on restoring customer confidence following its recall crisis, said company president Akio Toyoda.
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He said that customers would judge if the carmaker has solved concerns arising from recalls, adding: “We’re doing everything possible to earn their continuing trust.”
Toyota said last week that it had added 1,000 engineers to an expanded quality assessment group, was extending vehicle development time by about four weeks and opening more regional offices in the US and Canada to more quickly investigate customer complaints.
Toyoda told reporters that he hadn’t considered stepping down because of the recall problems.
“I haven’t overcome the crisis yet,” he said.
“Doing the kind of work I’ve done for the past year, it’s no longer whether I want to step aside or not. I want people to understand the real Toyota.”
