Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a range of initiatives, further extending and strengthening the reach of its customer service.
Among these is availability of a Tata authorised service workshop (TASS) in a radius of 30km (20 miles) across the country by 2015.
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At present, the business has about 1,240 service workshops, each in a radius of 65km.
The business will also beef up the service infrastructure for its Ace and Magic family of vehicles, by setting up new and upgrading all existing service points into two-bay workshops known as Tata Authorised Service Points, to facilitate further penetration of the range in inland regions.
Tata Alert, a road-side assistance programme for the full range of commercial vehicles is also among the plans, to be implemented by 2012.
Over the coming months, customers will also have facilities, like the Easypay Card, to ease payments at any authorised service workshop, and extended warranties with options as per customer needs.
Among other initiatives are Customer Assistance Centre (CAC), Annual Maintenance Contract (AMC), Recon Products, Fleet Maintenance, Onsite Service Support, Tata Alert, ISO Certification for Workshops/TASS, Workshop Infrastructure Development, Service Training, E-learning, Skilled Mechanic Development, Skilled Workshop Manager Development and Driver Training Institutes.
