Ford India has opened a parts distribution centre in Kolkata, reported The Times of India.
The new centre, spanning 3,200sq m, is the company’s fourth in India, with the other three situated at Chennai, Mumbai and Delhi.
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Ford customer service operations VP PK Umashankar said: “With this new parts distribution centre, we will be closer to the dealer network improving parts availability, reducing lead time and enhancing overall customer experience.”
This centre will serve 28 dealer locations in the East Zone, and lead to better turnaround time in delivery of parts and accessories to dealerships in East and North Eastern parts of India.
Umashankar added: “Together with enhancing customer satisfaction through improved delivery performance, this new centre supports our overall network expansion strategy and commitment to our customers in India. The strategic location of this centre will ensure that Ford dealerships in the East Zone will have enhanced parts availability, reduced transit time, lower transit damage and optimal inventory at dealer points, resulting in efficient overall operations and improved customer experience.”
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