Toyota and Lexus cars won the top spot in six out of seven car segments in the first customer satisfaction survey of Germany’s car owners by market research firm JD Power.
The Lexus IS200 received the highest satisfaction score of all participants in the 132-car survey, with 86%.
Overall, Germany’s drivers awarded Toyota the top satisfaction rating in the survey at 83.1%. The results of the survey were exclusively published in the current issue of German car magazine “mot,” which described the outcome as an “overwhelming result, which other manufacturers can only dream of.”
Earlier this year, Lexus and Toyota took first and second place respectively in the J.D. Power and Associates 2002 UK Car Customer Satisfaction Study.
The Yaris was voted the number one car in the city car/supermini, while the Corolla took the top spot in the small car segment.
Toyota and Lexus models also achieved the most awards in the 2002 JD Power Initial Quality Study, claimed to be the most accurate report measuring the initial quality of new cars sold in the United States. Toyota and Lexus models led nine of the 16 segments.