Carmakers being questioned by the European Union about their co-operation with independent garages reportedly insisted on Wednesday they were not favouring their own repair networks over outsiders.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Reuters noted that the European Commission said on Tuesday it was looking into whether Toyota, Fiat, General Motors and DaimlerChrysler made it hard or expensive for repairers, or makers of repair equipment, to get information they need.


The rules provide that car makers must make information available on reasonable terms to independent garages, the report said.


Toyota told Reuters it was surprised by the comments because it had informed the Commission last month that it had set up a Web site that lets mechanics see repair manuals.


“We think with the launch of this website we meet the needs of independent operators,” a spokesman for the Japanese carmaker’s European arm told the news agency, noting the Web site had more than 1,500 documents and a tracking system that lets people search for specific manuals that are not yet online.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

GM also uses a Web-based distribution system that it has shown to the Commission, a spokesman told Reuters, adding it had “no serious concerns” about the issue.


“Fiat Auto shares the same kind of information with all garages in a non-discriminatory fashion,” a spokesman for the Italian group told the news agency.


DaimlerChrysler is cooperating fully with EU requests for information, a spokeswoman for the group told Reuters. “We are convinced that our practice complies with the regulations,” she added.