Maruti Udyog has topped the charts in the fifth JD Power Asia Pacific 2004 India Sales Satisfaction Index. On the 800-point index, Maruti scored 784 points, followed by Skoda (763) and Fiat (761).

Other car manufacturers scored below the industry average of 760 points.

Maruti has improved its ranking by two slots since the previous survey in 2003 while leading the industry on all parameters.

The survey covers six parameters including delivery process, delivery timing, salespersons, dealer facility, paperwork and deal received.

The index surveyed 3,600 vehicle owners with ownership experience of between two to six months of 31 car models.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

J D Power Asia Pacific India country manager, Mohit Arora said: “Although the basic objective of the study remains unchanged, the new sales satisfaction model provides a more comprehensive understanding of the entire vehicle purchase process.

“Further, it provides an opportunity for auto manufacturers to compare and benchmark performance internationally, as the study is now similar to those being used in other markets in southeast Asia and the US.”

Maruti has continuously topped the study over the last few years.

Deepesh Rathore / Tilak Swarup