Renault Group has partnered with Exotec to automate its spare parts operation across its warehouses in France. Using a fleet of Exotec’s Skypod robots, Renault says it has successfully reduced its order processing time from two hours to just 15 minutes, making a ‘huge difference to efficiency and customer satisfaction’.
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Prior to the partnership, Renault Group struggled to efficiently manage the delivery and distribution of replacement vehicle parts in Europe. Its system was fragmented, and its warehouses were organised by part types rather than by geographic regions or markets.
It also lacked a regional distribution warehouse for France, which accounts for 37% of Renault’s parts and accessories business.
As part of a logistics process overhaul, Renault Group reorganised its spare parts warehouses. This involved closing its older Cergy site to make way for a new facility in Puiseux dedicated to serving European and international markets, and the specialisation of the Flins-sur-Seine warehouse to focus on heavy and bulky parts.
Exotec was called upon to help transform and modernise Renault Group’s Villeroy warehouse. This meant installing Exotec’s Skypod system, which hosts 167 Skypod robots, 14 picking stations, two replenishment stations and 67,000 storage bins, processing 4,130 bins an hour with a rack height of 10.8 metres – enabling the storage and picking of over 1.6 million items.
Benefits claimed by Renault
- It is claimed customer service satisfaction rate now exceeds 99.7%, demonstrating a high standard of reliability .
- The ability to dispatch all parts ordered up to 5:30 PM for next-day delivery by 8:00 AM, ensuring swift and timely fulfilment.
- Consolidating over 80% of French business into a single warehouse, significantly reducing order processing times and streamlining logistics.
- Renault Group has integrated over 15,000 product references, with a long-term target of 20,000, ensuring a broad and diverse selection of available parts.
- A reduction in order processing time from 120 minutes to just 15 minutes, significantly enhancing efficiency and customer satisfaction.
Exotec and Renault Group have since expanded their partnership to Germany, where 89 Skypod robots are being deployed at Renault Deutschland AG’s new automated warehouse in Brühl to supply car dealers across the country with spare parts — marking the first time Renault has used an automated warehouse in Germany.
