Vietnamese battery electric vehicle (BEV) manufacturer, VinFast Auto Ltd, has signed a partnership agreement with myTVS – an automotive service brand owned by India’s TVS Automobile Solutions Pvt Ltd, as it looks to strengthen its aftermarket network in the world’s most populous country.
VinFast officially entered the Indian market in January 2025, with a display at the Bharat Mobility Global Expo 2025 in New Delhi, and has established a local subsidiary called VinFast Auto India Ltd.
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VinFast said that it aims to establish a network of 120 “Extended Service Workshops” in India by partnering with local service providers, as it looks to strengthen its aftersales operations in the country, including its EV charging network. The company confirmed that the agreement with myTVS is part of its “commitment to enhancing the customer experience across India.”
VinFast confirmed that “under this strategic collaboration, myTVS will ensure that VinFast customers receive comprehensive service coverage across India. The partnership focuses on delivering exceptional service quality through workshops offering genuine parts, equipped with advanced diagnostic and repair equipment operated by highly trained technical personnel.”
Pham Sanh Chau, CEO of VinFast Asia, said in a statement: “At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies. This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction. By establishing this robust service infrastructure, we are not only supporting India’s transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability, and exceptional service standards.”
Natarajan Srinivasan, CEO of myTVS, added: “We congratulate VinFast as they bring their innovative BEVs to India and are delighted to partner with them. We are confident that this unique partnership will enable VinFast to scale growth backed by our technology-powered aftersales service platform. This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India’s automobile sector.”
