Lexus ranks highest among all brands in JD Power’s vehicle dependability study for a third consecutive year and it has come out on top in the latest study by a considerable margin.
The study, now in its 25th year, examined problems experienced during the past 12 months by original owners of 2011 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
Go deeper with GlobalData
Discover B2B Marketing That Performs
Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.
JD Power said that the gap between Lexus and all other brands is substantial, with Lexus averaging 68 PP100 compared with second-ranked Mercedes-Benz at 104 PP100. Following Mercedes-Benz in the rankings are Cadillac (107), Acura (109) and Buick (112), respectively.
General Motors Company receives eight segment awards-more than any other automaker in 2014-for the Buick Lucerne; Cadillac DTS (tie); Cadillac Escalade; Chevrolet Camaro; Chevrolet Volt; GMC Sierra HD; GMC Sierra LD; and GMC Yukon. Toyota Motor Corporation garners seven awards for the Lexus ES; Lexus GS; Lexus LS (tie); Lexus RX; Scion xB; Toyota Camry; and Toyota Sienna. Honda Motor Company receives six model-level awards for the Acura RDX; Honda CR-V; Honda Crosstour; Honda Element; Honda Fit; and Honda Ridgeline. MINI receives one model-level award for the MINI Cooper.
The 2014 Vehicle Dependability Study is based on responses from more than 41,000 US original owners of 2011 model-year vehicles after three years of ownership. The study was fielded between October and December 2013.
Rankings:
2014 Nameplate VDS Rankings
Problems Per 100 Vehicles (PP100)
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalData|
Lexus |
68 |
|
Mercedes-Benz |
104 |
|
Cadillac |
107 |
|
Acura |
109 |
|
Buick |
112 |
|
Honda |
114 |
|
Lincoln |
114 |
|
Toyota |
114 |
|
Porsche |
125 |
|
Infiniti |
128 |
|
BMW |
130 |
|
Subaru |
131 |
|
Chevrolet |
132 |
|
Jaguar |
132 |
|
Mazda |
132 |
|
GMC |
133 |
|
Industry Average |
133 |
|
Ford |
140 |
|
Nissan |
142 |
|
Audi |
151 |
|
Kia |
151 |
|
Volvo |
152 |
|
Scion |
153 |
|
Chrysler |
155 |
|
Volkswagen |
158 |
|
Ram |
165 |
|
Mitsubishi |
166 |
|
Hyundai |
169 |
|
Jeep |
178 |
|
Land Rover |
179 |
|
Dodge |
181 |
|
MINI |
185 |
