Lexus says that it has emerged with the highest approval ratings in the annual Fleet Operators Attitude Survey – conducted by Sewells – for the third year running.
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The sixth annual independent survey gathered responses from 646 fleet managers across Britain, who between them are responsible for more than 248,000 vehicles. Lexus’s success placed it first among 21 manufacturers, including prestige competitors such as Mercedes-Benz, BMW and Jaguar.
Lexus said that key areas in which Lexus centres performed strongly in the opinion of the respondents were the ability to meet deadlines, keep promises and solve problems quickly. As a manufacturer, Lexus was rated the best in terms of customer problem solving, the effectiveness of its fleet programme and the competence of its fleet personnel.
Andy Simpson, Lexus National Corporate and Remarketing Manager, said: “To achieve this result three years running shows how Lexus continues to develop and refine its operations to deliver ever-higher standards. Success in an independent survey of this kind is dependent on a clear vision of our customers’ requirements and the ability to implement strategies that not only meet, but surpass their expectations.”
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