Honda has topped a JD Power customer satisfaction survey of new vehicle owners in New Zealand while Mercedes-Benz was rated best by used car purchasers.

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The brand scored 799 of 1,000 possible points and was followed by Volkswagen, Mazda, Suzuki and Toyota.


Overall satisfaction among new vehicle owners in the market – where used vehicle imports exceed those brought in new – has increased to 769 points in 2009 -up eight from 2007.


Overall quality improved to 156 problems per 100 vehicles in 2009, down from 170 in 2007. Problems


Mercedes-Benz ranked highest in ownership satisfaction among buyers of used vehicles, followed by BMW, Toyota, Audi and Honda.

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Overall satisfaction among used vehicle owners increased to 730 points in 2009 – up from 712 in 2007.

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