The German association of spare parts dealers, GVA, has filed a complaint with the Federal Motor Transport Authority (KBA) against BMW, accusing it of binding customers with unfair practices.

Financial Times Deutschland said that, according to GVA, BMW is not giving customers information about the item numbers of spare parts for some models. This makes it impossible for dealers to order and supply replacements. The organisation added that BMW’s actions contravened EU rules.

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Unauthorised car repair workshops and part dealers have also complained against the practices of Audi, Hyundai and Renault.

According to the EU, the car repair business alone accounts for 40% of the profits of all maintenance operations. In Germany, sales of spare parts amount to EUR30bn (US$37.8bn) annually.

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