ChargerHelp has partnered with Epic Charging, an EV charging software provider, to introduce what they describe as the industry’s first fully integrated operations and maintenance (O&M) management solution.
The solution combines ChargerHelp’s EMPWR platform, which provides remote diagnostics and field service dispatch, with Epic Charging’s charge point management system (CPMS).
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Through this integration, users gain access to a unified interface for requesting, tracking, and resolving service interventions.
Service data is automatically synchronised via API between EMPWR, Epic Charging, and third-party platforms such as Zendesk and HubSpot.
This allows charger hosts and operators to manage service interventions directly within the Epic dashboard, streamlining processes and improving response times to enhance charger uptime, ChargerHelp said in a press release.
ChargerHelp CEO Kameale Terry said: “The future of EV charging depends on reliability. That’s why our partnership with Epic Charging means so much. Together, we’ve created a seamless, integrated system that brings CPMS, ticketing, diagnostics, and dispatch under one roof—something this industry has needed for a long time.
“After five years of working alongside technicians and customers, we’ve seen how fragmented systems slow us down. This collaboration isn’t just about technology—it’s about building trust, setting a higher standard, and showing what’s possible when we lead with intention.”
The integrated solution offers a centralised view of service data, enabling users to manage requests and access complete maintenance histories by charger and location.
It provides real-time synchronisation with EMPWR O&M data, delivering detailed insights, including in-field dispatch status.
The system also includes strong integrations for charger data and controls, supporting efficient diagnostics, remote resets, and the ability to mark chargers out of order without switching platforms.
Additionally, it offers multi-tenant support for managing large portfolios and distributed teams, alongside advanced reporting tools and export features for compliance and internal tracking.
Epic Charging CEO Michael Bakunin added: “We’ve heard from customers again and again: uptime is their #1 concern. This partnership with ChargerHelp gives our users the tools they need to resolve issues faster — and most importantly, stay ahead of what’s coming from both regulators and EV drivers.”
