Honda Motor had 58 patents in ecommerce during Q2 2024. Honda Motor Co Ltd has filed patents for technologies related to understanding customer intent from conversations, machine learning based low-ball offer determination, utilizing recovered boil-off gas in fuel cell power-source management, and evaluating reuse value based on the state of degradation of a fuel cell. These technologies aim to improve customer interactions, optimize pricing strategies, enhance fuel cell efficiency, and determine the remaining value of fuel cells for secondary use. GlobalData’s report on Honda Motor gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Honda Motor had no grants in ecommerce as a theme in Q2 2024.
Recent Patents
Application: Understanding customer's intent from conversations in an online marketplace (Patent ID: US20240212004A1)
The patent filed by Honda Motor Co Ltd describes an electronic device and method for understanding a customer's intent through conversations in an online marketplace. The device controls the customer device to display a marketplace UI, receives vehicle selections, initiates chat sessions between customers and agents, records conversations, updates intent scores based on textual analysis, and provides insight information to agents. The system utilizes a QA machine learning model, analyzes past conversations, categorizes queries, and considers conversation length, query order, patterns, and buyer type to update intent scores.
The electronic device and method outlined in the patent aim to enhance customer interactions in online marketplaces by analyzing conversations to determine purchase intent. By utilizing a QA machine learning model, categorizing queries, and considering various factors such as conversation length, query order, and buyer type, the system provides valuable insight information to agents. This technology enables a more personalized and efficient customer experience, ultimately leading to improved sales and customer satisfaction in the online reseller marketplace.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
