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UK: JLR automates priority warranty parts returns

By Graeme Roberts | 16 April 2015

Tata Motors' Jaguar Land Rover (JLR) has fully automated its global priority warranty parts returns service by awarding a contract to SEKO Logistics.

The supplier said this "created full visibility from pre-shipment to delivery - producing cost savings and service efficiencies".

According to SEKO, Priority Parts Returns Request (PRR) is a critical process for JLR in the early identification and resolution of any functional problems: "Any such parts need to be returned in a controlled manner to be analysed as quickly as possible to maximise customer satisfaction and drive down warranty costs".

The multi-year contract covers shipments from dealerships in the UK, Europe, the United States and some other markets, including Canada, Brazil, the UAE, South Africa, Japan, Singapore, Malaysia and Australia. Returned products can range from engines to windscreen wiper blades and are shipped to the original suppliers or back to one of JLR’s UK R&D centres.

Under the terms of the contract, SEKO Logistics is responsible for organising all transportation of priority parts returns from JLR’s global dealerships to the UK, the management of all imports and customs processes upon entry to the UK to avoid any delays, and the provision of end-to-end shipment visibility and tracking to enable JLR engineers to monitor the return of items recovered for inspection. SEKO has also developed and handles various categories of return including priority, super priority and hazardous shipments.