Mercedes-Benz USA announced the appointment of Klaus Ulkann to the newly created position of vice president, client services at the company's Montvale, N.J. headquarters. In his new position as vice president, client services, Ulkann will have overall responsibility for service, parts, engineering services and the Client Assistance Center (CAC). As a member of executive management, Ulkann reports to Paul Halata, president and CEO of Mercedes-Benz USA.