Canadian Ford owners will be able to receive service reminders, track their vehicles' maintenance records, and obtain recall and warranty information online in the familiar Sympatico environment thanks to an agreement announced today between Ford Motor Company of Canada, Limited, and Sympatico-Lycos.

"The Internet provides the opportunity to be more innovative as we improve the level of service, convenience and satisfaction delivered to our customers," said Dean Tesser, Director, ConsumerConnect, Ford Motor Company of Canada, Limited. "By partnering with one of Canada's most popular Web portals, we can better connect with Ford owners anywhere, anytime."

Sympatico, which has 3.5 million unique visitors, generating over 100 million page views each month, will now feature Ford of Canada's OwnerConnection online service. Once registered on OwnerConnection, Ford owners have password-protected access to dynamic Web pages customized to each owner and his/her vehicle. For example, Ford owners can use the Maintenance Schedule Calculator - an online tool which determines what maintenance is recommended, when, based on the individual owner's driving habits and type of vehicle.

"Sympatico and Ford of Canada have teamed up to make it as easy as possible to take care of your car or truck. As a trusted online agent, Sympatico offers users the ability to manage their life online," said Veronica Holmes, Vice-President, Product Management at "This agreement enables both Ford of Canada and Sympatico-Lycos to benefit from their respective leading positions in Canada," added Holmes.

Today marked the launch of the first phase of this online alliance. A guide to keeping children safe in vehicles, called Precious Cargo, is now available on the home page and features everything from tips on child safety seats to games for keeping young minds occupied on long trips. Early next year, Ford owners will be able to receive their service reminders and other OwnerConnection services directly through their customized Web pages.

About Sympatico-Lycos

Sympatico-Lycos Inc. is Canada's leader on the Internet. With its flagship properties such as:,,,, and, Sympatico-Lycos Inc. is Canada's leading Web Communications, Community and Media Company ( The Sympatico-Lycos Network is a unified set of Web sites, attracting a diverse audience by offering a variety of services such as Web search and navigation directories and city information, and personal home page building. Sympatico-Lycos Inc. is a joint company owned by Bell ActiMedia and Lycos Inc., with offices in Toronto and Montreal. Bell ActiMedia is a Bell Canada subsidiary responsible for its Internet portal strategy.

About Ford

Ford of Canada is Canada's longest-established automobile company with three vehicle assembly plants, five manufacturing plants and 565 dealerships located in all provinces. Ford's Canadian operations employ nearly 16,000 people and an additional 22,400 are employed in dealerships.

Ford Motor Company has consistently led the auto industry in e-business initiatives. Recent developments include the company's involvement in establishing the world's largest virtual marketplace with its online supplier exchange, becoming the only auto company to provide employees worldwide with Internet access at home, and in Canada, being the first auto manufacturer to give customers the power to configure a vehicle online.