Despite the title, this conference focussed upon the changes in franchised dealer and independent after-sales channels which might ensue from the recent Block Exemption (BE) changes. Considering this is an important subject, the audience was quite small and three speakers had given their excuses. This was a surprising level of apathy given the importance of the subject. Nevertheless, the quality of presentations was high and some interesting hypotheses emerged. Mike Wattam was there and here are his conference highlights.