UK: MG Rover introduces parts supply guarantee
Following problems with replacement parts supply during 2002, MG Rover has introduced a new parts guarantee programme but only for UK buyers of its cars purchased in calendar year 2003. Should a customer's car be out of service and require parts, the dealer or authorised repairer will quote a completion time. If this deadline is not met due to the late arrival of parts, then a special programme named Parts Pledge will be invoked and courtesy car costs funded until three days after the parts are delivered.
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