"We are working as hard as we can to determine what, if any, problem there may have been with the design or manufacture of these tires. We are cooperating in this endeavor with the National Highway Traffic Safety Administration (NHTSA). We will release our findings as soon as our study is completed.
"We remain confident that the Decatur Plant is and has been world-class, like our other facilities. Like all Bridgestone/Firestone production facilities, the Decatur plant adheres to stringent standards of quality control where every tire is subject to strict inspection -- by both people and machines -- at every step of the manufacturing process, from raw material through finished tire. And, every production employee, at each of our plants, receives substantial training before they work on the line.
"We work extremely hard, day in and day out, to ensure that only tires that meet our standards get to the customer. As proof of the effectiveness of this process, the Decatur plant has received the QS 9000 certification in a process audited by external experts. The plant also has received quality awards from our customers, including Ford's top award for quality, as well as awards from General Motors and Nissan."
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