Castrol Professional Car Service and Repair Trend Tracker 2012

The 2011 Trend Tracker report presented a very detailed account of the market size and trends over the past decade for the retail servicing, maintenance and repairs (SMR) market - and forecasts going forward five years.

The Castrol Professional Car Servicing & Repair Trend Tracker 2012 Update includes:

Brand new consumer research covering servicing retention and retention of SMR for Trend Tracker's traditional 14 marques and country groups plus new data on marques with smaller car parcs
A reassessment of the market trends in the light of the new, 2011 consumer data and forecasts run forward to 2017
Updated market background information, which is crucial in the light of the ongoing economic crisis

The study is the most comprehensive study available about the UK market for car servicing, maintenance and repair. Running to over 200 pages with 220 data tables and charts; quite simply you will not find a more complete treatment anywhere.

Extensive consumer and B2B research

Trend Tracker's servicing retention measure has been researched since 1994 with nearly 220,000 interviews carried out since then. These data permit analysis of routine servicing by age and make of car and the provider of servicing - with trends often stretching back to 1995.

The wider-ranging repair research has been conducted since 2004 utilising the same survey of 1,000 motorists per month, which enables analysis of an array of mechanical servicing, maintenance and repair operations, by outlet, age of vehicle and car manufacturer.

Complementing the primary research on motorists, Trend Tracker's B2B surveys focus on the input required to size the SMR market.
Market size and forecasts

The 2012 Update measures the SMR market in terms of value and volume for 2011 based on the motorist surveys and B2B research. The trends from 2001 to 2011, and other influential market factors, are assembled in a computer forecasting model to project forward to 2017.

The market players have also been reassessed for the 2012 Update.
Servicing and full SMR data by manufacturer

The traditional Trend Tracker servicing data now runs from 1995 to 2011 covering:

Citroën
Fiat Group
Ford
Honda
Nissan
Peugeot
Renault
Rover/MG
Toyota
Vauxhall
Volkswagen
Volvo
Other German (Audi, BMW, Mercedes-Benz, Porsche)
Other Japanese (Daihatsu, Mazda, Mitsubishi, Suzuki and Korean makes)

The full SMR data covers the same 14 marques and country groups from 2005-2011.

Section 1 — Preface
About Trend Tracker Limited
The Car Servicing and Repair Trend Tracker Reports
The Market for Car Servicing, Maintenance and Repairs
Primary and Secondary Research Sources
• About Lake Research
• Other data suppliers

Section 2 — Introduction to Castrol Professional 5Section 3 — Executive Summary
Section 4 — Market Developments and Background
Market Drivers
The UK Economy
• Repercussions of the 2007 financial crisis
• Recession in the UK
• Slower household spending
• Stagflation
• Dollar devaluation and rising commodity prices
• Higher fuel prices

Households Under Pressure
• Average earnings
• Unemployment
• Consumer confidence

Car Ownership Trends
• Households and car ownership
• Reliance on cars
• Driving licence-holding
• Annual mileage

Demand for Cars in the UK
• New and used car sales
• Car purchase intentions
• The size of the car parc

Section 4 — Market Developments and Background — cont . . .
UK Aftermarket Legislation and Related Updates on the Service and
Repair Market Environment
• The European Block Exemption Regulation and EU Regulation 461/2010
• UK aftermarket consumer protection regulations
• Vehicle safety inspection regulations
• New vehicle reliability data
• Service contracts and warranties
• Updated licensed vehicle parc data

• General context
• Licensed vehicle stock
• Vehicles registered for the first time
• Vehicle keepership/ownership
• Fuel type, CO2 emissions and engine size
• Marques and models of vehicles

Section 5 — Market Trends and Forecasts
Reassessment of Market Trends and Forecasts
• Market sizing
Market Value Trends and Forecast
• Why has real market value increased?
• Commentary on forecast
• Problems in the eurozone

Market Volume Trends and Forecast
Real-Terms Average Transaction Value
Frequency and Spend per Car
Business/Fleet
Labour and Parts Expenditure
Road Vehicle Testing Scheme (MOT)
• Total market value including MOT testing
Market Player Trends
• Secondary market players
• Largest independent garages, fast-fits and autocentres

Market Shares by Provider
Castrol Professional Insight

Section 6 — Servicing Retention
Introduction
Marques with Smaller Car Parcs
• Comparison across all marques
• Shortlist
• Servicing retention by age

Summary Tables
Comparing ‘dealer for make’ Servicing Retention Trends, 1995 to 2011
Overall Weighted and Un-Weighted Performance
Total Sample
• Weighted average servicing retention trends
• Car parc segment trends
• Four-year parc sample trends
• ‘Not yet serviced’ trends

Change in Total Sample Parc Average Ages
Research on ‘Not Yet Serviced’
Where Last Serviced
Servicing Retention Trends by Marque
• Audi
• BMW
• Citroën
• Fiat Group
• Ford
• Honda
• Mercedes-Benz
• Nissan
• Peugeot
• Renault
• Rover/MG
• Toyota
• Vauxhall
• Volkswagen
• Volvo
• Other German
• Other Japanese

‘Not Yet Serviced’ Trends by Marque

Section 7 — Retention of Servicing, Maintenance and Repairs
Introduction
Basis of Repair Data
• Sample sizes
Having Work Done
Work Done by Vehicle Make
Where Work Done by Make of Car
• Comparison with servicing retention
Where Work Done by Age of Car
Work Done by Age of Car
What Work Done and Where
• Type of work done by provider
• Comparison of players
• Market shares of volume by provider

Analysis of Marques with Smaller Car Parcs
SMR Retention by Car Age
Type of Work and SMR Retention by Make
• Citroën
• Fiat Group
• Ford
• Honda
• Nissan
• Peugeot
• Renault
• Rover/MG
• Toyota
• Vauxhall
• Volkswagen
• Volvo
• Other German
• Other Japanese

Section 8 - Appendix
Appendix — Executive Summary PowerPoint

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