Car service and repair trend tracker update 2010

In October 2008, Trend Tracker combined its three studies of the UK market for retail servicing, maintenance and repairs into a single report - The Car Service and Repair Trend Tracker 2008, the most comprehensive research and analysis available on this market.

It had been intended to publish a new report every two years, but the recession of 2008/09 made an intermediate update essential. We are therefore pleased to announce that The Car Service and Repair Trend Tracker 2010 is available now. The 2010 market research report runs to 172 pages with 184 tables and charts. The content covers:

• Executive summary
• Market developments and background: Summarising the present state of the market including important background factors.
• Market trends and forecasts: In this section we cover market sizing - by value and volume - from 1999 to 2009 with forecasts running forward to 2015. We also review the competing provider channels looking at the numbers supplying the market - again with forecasts to 2015.
• Servicing retention: All new data has been researched for this section - Section 7 in the 2008 report - with all the usual breakdowns by marque.
• Retention of servicing, maintenance and repairs: Section 8 of the 2008 report has been totally updated with brand new research including all the results by marque.
• Appendix: An innovation for this edition is a 15-slide PowerPoint executive summary, which we supply to buyers so they can brief colleagues.

You will find more details above - the table of contents and a PDF listing all the tables and charts.
UK Car Servicing Market Research by Marque

This unique report features servicing, maintenance and repair trends for the following marques:
Citroën, Fiat Group, Ford, Honda, Nissan, Peugeot, Renault, Rover/MG, Toyota, Vauxhall,Volkswagen, Volvo, Other German and Other Japanese marques.

Aftermarket Trends on Where Car Servicing Work Was Carried Out

The Car Service & Repair Trend Tracker 2010 includes a detailed study of where cars where last serviced and when. In particular the report includes trends on:

• Work done by vehicle make
• Where work done by make of car
• Work done by age of car
• Type of work done by provider
• Market shares of volume by provider

Definitive Aftersales Market Research Report

The Car Service & Repair Trend Tracker 2010 also provides an invaluable insight for the automotive aftersales industries. This aftersales report provides a breakdown of the type of aftersales work done by outlet and by marque. Aftersales warranty data is business critical information for uk aftersales businesses, this is why the The Car Service & Repair Trend Tracker 2010 is the industry's definitive uk aftersales report.

Section 1 — Preface
About Trend Tracker Limited
Car Service and Repair Trend Tracker Update 2010
The Market for Car Servicing, Maintenance and Repairs
Primary and Secondary Research Sources
Other Data Suppliers
Copyright Warning

Section 2 — Executive Summary

Section 3 — Market Development and Background
The Car Service and Repair Trend Tracker Update 2010
Market Drivers
The UK Economy
• Inflation and a double-dip recession
Car Ownership Trends
• Households and car ownership
• Driving licence holding

Demand for Cars in the UK
• New car registrations
• Size of the car parc

Recent Market Reports
• Service and repair market labour rates
• Manufacturers implement service pricing initiatives
• Most common failures
• Consumer preferences in maintenance and repair
• Vehicle reliability data

The Legislative Environment
• Voluntary codes of practice - UK
• Motor Industry Code of Practice
• Implications for competitors
• Further EU regulation of competition in car service and repair
• Implications for competitors

Section 4 — Market Trends and Forecasts
Reassessment of market trends and forecasts
• Market sizing
Market Value Trends and Forecast
Market Volume Trends and Forecast
Real-Terms Average Transaction Value
• New and used car sales — a principal driver
Frequency and Spend per Car
Business/Fleet
Labour and Parts
Road Vehicle Testing Scheme (MOT)
• Total market value including MOT testing
Market Player Trends
Market Shares by Provider

Section 5 — Servicing Retention
Introduction
Summary Tables
Overall Weighted and Un-weighted Performance
Total Sample Trends
• Weighted average servicing retention trends
• Car parc segment trends

Change in Total Sample Parc Average Ages
• Four-year sample trends
• ‘Not yet serviced’ trends

Research on ‘Not Yet Serviced’
Where Last Serviced
Servicing Retention Trends by Marque
• Citroën
• Fiat Group
• Ford
• Honda
• Nissan
• Peugeot
• Renault
• Rover/MG
• Toyota
• Vauxhall
• Volkswagen
• Volvo
• Other German
• Other Japanese

‘Not Yet Serviced’ Trends by Marque
‘Not Yet Serviced’ Trends by Marque

Section 6 — Retention of Servicing, Maintenance and Repairs
Introduction
Repair Data from Synovate
Having Work Done in the Last Month
• Sample sizes
Work Done by Vehicle Make
• Age and mileage
Where Work Done by Make of Car
Where Work Done by Age of Car
Work Done by Age of Car
What Work Done and Where
• Type of work done by provider
• Market shares of volume by provider

Type of Work and SMR Retention by Make
• Citroën
• Fiat Group
• Ford
• Honda
• Nissan
• Peugeot
• Renault
• Rover/MG
• Toyota
• Vauxhall
• Volkswagen
• Volvo
• Other German
• Other Japanese

Section 7 - Appendix
Appendix — Executive Summary PowerPoint

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