Initial research reveals that there is generally little attention paid by dealer principals to the prime activity of service department labour sales turnover and that they tend just to go with the flow. It would appear that most service departments consider the prime objective is to find a days work for each technician who is in attendance and therefore that is what the job becomes - just a days work. Therefore if the average hours per job are 2 then we need four jobs per man per day and maybe squeeze the odd walk in .
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