Remote software management offers the possibility of software fixes without resort to recall

Remote software management offers the possibility of software fixes without resort to recall

Symphony Teleca aims to reduce recalls by accelerating issue fixes through remote software management. Vanessa Scholfield, QUBE Connected Vehicles analyst, recently spoke to the company to learn more.

Symphony Teleca (ST) may not be a name that immediately springs to mind when thinking of connected vehicles but its name is rapidly becoming more significant as a software services provider to the vehicle manufacturers and Tier 1 suppliers.

Headquartered in Mountain View, California, ST offers automotive OEMs, Tier1 and Tier2 suppliers software services based on Android, GENIVI, Linux, QNX or Windows. Its solutions cover: Connectivity (in-car and smartphone-connected), In-Vehicle Infotainment (IVI), UI/UX design (HTML5, Adobe Flash and native), Ethernet AVB, Voice Enhancement (eVoice ECNR) and Cloud Services Solutions.

just-auto met with Dr Mark Searle VP of Development and Vildan Hasanbegovic, Director, Marketing at the IVI Connected In-Vehicle Infotainment Global Summit in London to discuss one of ST’s areas of automotive expertise, namely vehicle relationship  management (VRM) solutions and how they can reduce recalls by accelerating issue fixes.

Dr Searle explained that ST is developing a VRM tool to assist vehicles post production that aims to monitor the performance of the vehicle and provide software fixes through remote updates. 

“The ST InSight Connect VRM solution provides secure and flexible software and configuration management throughout the IVI system lifecycle, covering application, software and firmware over air support,” he said. 

“As a hosted cloud service it enables monitoring and diagnostics of connected car data and is prepared for providing advanced analytics.”

The subject of vehicle recalls is a huge and very costly issue for the car companies. Over the past three years millions of cars have been recalled due to software issues. Software complexity and applications in a vehicle are growing – from engine management systems, to in-car entertainment, navigation systems and, increasingly, advanced driver assistance systems (ADAS).

Meeting the recall challenge is just one of the areas that OEMs are having to address in terms of software management. ST says it offers solutions to meet this challenge through:

  • Reducing recalls by accelerating the issue fixes;
  • Reducing cycle time for fixes through remote software management;
  • Using data to be proactive in fixing issues and, if possible, preventative; 
  • Embracing the idea of the vehicle as a connected device;
  • Being secure, robust and simple in execution.

Dr Searle went on to outline the importance of linking data and using a data format that supports sharing. “Creating a virtual single repository for data is also key as is letting analytics discover the relevance of links between data sets”. 

ST’s Advanced Analytics module uses semantic web technologies to expose key metrics on IVI performance and application usage. ST claims that the system's flexible and modular structure enables OEMs to extend and fully customise functionality over time.

While not yet available on series production models it is expected that ST’s technology will be found in 2015 model year vehicles and beyond.

Vanessa Scholfield spoke to Symphony Teleca at a recent conference on vehicle connectivity organised by London Business Conferences.